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Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Fill out our contact form
  • Subscribe to our newsletter
  • Communicate with us via email or phone
  • Participate in our trekking programs

This may include:

  • Personal identifiers (name, email address, phone number)
  • Emergency contact information
  • Health and fitness information relevant to trekking safety
  • Payment information (processed securely by third-party providers)

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our trekking services
  • Respond to your inquiries and requests
  • Send you important updates about your bookings
  • Ensure your safety during trekking expeditions
  • Comply with legal obligations
  • Send marketing communications (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist in our operations (guides, accommodation providers, transport services)
  • With emergency services if required for your safety
  • When required by law or to protect our legal rights
  • With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR)

If you are in the European Union, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser. For detailed information, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our website contact form or email us directly.